The technician, Keven, was very knowledgeable and was very good at explaining what needed to be done and, especially why additional work was needed. The garage door is old and there was a problem with the previous work that had been done by a different firm that replaced the springs; the significant over tightening of the tube to which the springs were connected. The tube was square and could not be removed without damaging the bearings. He gave options and costs for the options and indicated how long the options would last. He did not insist on doing any particular option and let me decide on the option to use. I felt that the correct decisions were made.

The only problem was with timeliness of getting to us because of unexpectedly complicated work on another garage door. The schedulers were slow in letting me know the problem and setting timeframes but Keven then talked to me directly and I then had a much better idea of timeframes.