I received a quote for a replacement a/c unit as mine quit. I was given a quote and then noticed they offered financing. They increased the price of the unit because I chose to finance it. That should have been my first clue. I was promised a 10 year parts and labor warranty from Trane. I received a 5 year warranty. When I questioned it I was told they would need to talk to Trane and get back to me. I waited all week (5 days) and no one called me. I contacted Tyndall again and was told that Trane "changed their policy" and only offers a 5 year warranty now. I spoke with Trane who told me that they have NEVER offered a 10 year warranty on my type of unit. Tyndall just claimed that did not know that. I paid a lot more money for this a/c unit because I was going to get a 10 year warranty. All Tyndall said is sorry and offered me a $100 back. I could have gotten a unit for less money (about $800 less) and now I wish I would have.