I've been with Benjamin Franklin Plumbing for about 3 years now. The most recent job they did was replacing a broken heating pipe valve. It went fine as usual. There are different people they send out to do the work, but I've gotten to know everybody and I've had no problems at all, otherwise wouldn't use them. The price is in the ballpark. My opinion is that you get what you pay for and that things are expensive these days. They're reliable and quick, which sometimes is more important than having the lowest price. Like I said I've never had any issues and that's why I stick with them. They explain what they are doing and put it in layman's terms for you, which I like as well.