Business Description:
Professional Chem-Dry carpet cleaner, upholstery, tile and oriental rug cleaning company serving Huntsville and all of Madison County Al. Top reviewed service.
5 126 reviews
Categories
carpet & upholstery cleaning
Huntsville Chem-Dry Carpet Cleaning
6109 Trailwood Dr, Huntsville, AL 35811, USA
(256) 929-8925
http://www.huntsvillechemdry.com/

Service

Total Experience

Will Recommend

Jeanette W.

Huntsville, AL
Huntsville Chem-Dry Carpet Cleaning

Clean but the process was painful

The weather caused my apt to be moved, but they fit me in right away. The tech was friendly, but there were a few times the hoses knocked my furniture and it did leave two marks. Also, the spray he used (and not on all my furniture by the end of the treatments) got all over my cherry end tables. I was so afraid it was ruined, but I used vinegar and it came off. Thank goodness. Also, I was told the carpet and furniture would be dry in a few hours. It took 27 hours. I think way too much water was used. I understand there was a lot of dog hair and my carpet and furniture really needed cleaning. But better drying process/time should have been used. I was also quoted approx. $230 on the phone and the process cost me just shy of $500. That is double.

comments

Jeanette, thank you for your comments regarding our service and a 3 star review is obviously not our standard so we appreciate your feedback. These customer reviews help us regulate our business so we can fix or prevent unsatisfactory service. In fairness regarding the price, we can only estimate price over the phone based on information provided to us, and it can be difficult at times. In your case with a converted custom size dinging room that was once actually a living room can throw the estimate off. Also the price quoted did not originally include a large area rug that was added at the time of service which did contribute a lot to the final price. As far as the bumping of the furniture and especially long dry time, that is not our standard of service and we obviously dropped the ball that day. So once again thank you for your comments and we will be in contact.

 Huntsville Chem-Dry Carpet Cleaning commented on 03/07/2015
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