Admittedly I can't give a comprehensive review yet since I have not picked up my car, but I can share a few thoughts. First off, my car repairs were supposed to take 7 days. When I pick my car up on Monday, it will have taken 21 days. I didn't even ask about the status of my car until around day 14. When I did, I was rushed off the phone with promises to be called "right back" or told "I was just about to call you". Once, after being told that I would receive a call in 10 minutes to update me on my cars status, I called the shop back 45 minutes later. After waiting on hold for 10 minutes, I was offered the one word customer service of "tomorrow". I has to ask..."tomorrow what?" I was told that I would be called the next day when my car was done. When I finally received my call at the end of the day, I was told that they were waiting on two parts a tail-light and a piece of body molding. These were two of the MAIN repairs that my car needed. I was asked to wait one more day and pick my car up today (Friday). After waiting all day, I finally resorted to calling the shop again. It seems that they refuse to call me and give an update. When I waited on hold another ten minutes, I was told that the parts weren't in and that I might have my car on Monday. That will be day 21. Again...a 7 day job to repair some moderate hail damage.