Rip Off!!! Messed up my appointment schedule and tried to rip me off
I called for a service of fixing 2 2-way switches that my husband tried to replaced, but since he's not professional he wasn't successful. I called and the person on the end of the line said it will cost me $268 to diagnose. I told her not to send anyone out if it's going to cost $268 to fix 2 switches, but she said the $268 is for major diagnostics and to fix the 2 switches, it would cost us just to fix the switches. So I got on their schedule from 3 pm to 5 pm the next day. When the next day comes, they called me at 10:30 am that I have appointment at 11 and their electrician will get their in half hour. I told them that my schedule time is 3 - 5 pm. They called me back that afternoon to schedule again 3-5 pm the next day.
When the electrician came, my husband was home and he didn't know that the cost should not be $268 he signed the paper. So I explained to the electrician I shouldn't be charge for the diagnostic, and in fact she was at my house for 15 minutes at the time and she billed us $268. I tried to explain to her that if they're going to charge us $268 don't send anyone out. I said it's not fair to charge me $268 for 15 minutes of work and I didn't agree to have someone out if $268 and she just kept pushing for a payment saying that she did all kinds of testing to diagnose a problem of 2 switches. If she is professional, it would not take more than 10 minutes to fix the switches. Luckily, they recorded our first conversation and I ended up talking to her boss. I agreed to pay $50 for her 15 minutes of work. After she left, we found that she only fixed 1 switch and left the other switch not working. What worse was that she used the parts that my husband already bought and just connect the parts for one switch.
I will not want to deal with this kind of company again. RIP OFF!!!!