Business Description:
If you are looking for the best electrician Vancouver, WA, call Mr Electric of Clark County
Categories
electricians
Mr. Electric of Vancouver and Portland
418 NE Repass Rd, Vancouver, WA 98665, USA
(503) 296-8555

Service

Total Experience

Will Recommend

Sarah K.

Portland, OR

Mr. Electric of Vancouver and Portland

Rip Off!!! Messed up my appointment schedule and tried to rip me off

I called for a service of fixing 2 2-way switches that my husband tried to replaced, but since he's not professional he wasn't successful. I called and the person on the end of the line said it will cost me $268 to diagnose. I told her not to send anyone out if it's going to cost $268 to fix 2 switches, but she said the $268 is for major diagnostics and to fix the 2 switches, it would cost us just to fix the switches. So I got on their schedule from 3 pm to 5 pm the next day. When the next day comes, they called me at 10:30 am that I have appointment at 11 and their electrician will get their in half hour. I told them that my schedule time is 3 - 5 pm. They called me back that afternoon to schedule again 3-5 pm the next day.

When the electrician came, my husband was home and he didn't know that the cost should not be $268 he signed the paper. So I explained to the electrician I shouldn't be charge for the diagnostic, and in fact she was at my house for 15 minutes at the time and she billed us $268. I tried to explain to her that if they're going to charge us $268 don't send anyone out. I said it's not fair to charge me $268 for 15 minutes of work and I didn't agree to have someone out if $268 and she just kept pushing for a payment saying that she did all kinds of testing to diagnose a problem of 2 switches. If she is professional, it would not take more than 10 minutes to fix the switches. Luckily, they recorded our first conversation and I ended up talking to her boss. I agreed to pay $50 for her 15 minutes of work. After she left, we found that she only fixed 1 switch and left the other switch not working. What worse was that she used the parts that my husband already bought and just connect the parts for one switch.

I will not want to deal with this kind of company again. RIP OFF!!!!