They were able to come out and give me an estimate within a day or so of my initial call. We weren't sure about color (we knew we wanted something very different than current) and Doug was helpful in giving suggestions and arranged for the order of a couple samples. Only problem is that because they are so great they book up fast so we had to wait about a month and half to get on their schedule. The crew was on time, worked hard, came back for a third day to do touch-ups and the lead, Carlos, was great at communicating what they were doing, when they would be back, etc.