I was preparing my house to be rented out, and needed to move some things around. The main reason I hired movers was to throw an old treadmill out and move a newer one from the second floor to the basement. After fussing with the new treadmill for 20 minutes, the movers announced that they couldn't get it downstairs in one piece, and weren't allowed to dismantle it at all to facilitate things. So I was left with the primary task I'd hired them for unfinished, but still out $165. I ended up hiring another moving company with more experience with treadmills, and they disassembled it and moved it for $60.

I feel that Mad City should have warned me when I first told them I needed a treadmill moved that they had policies against disassembling treadmills in any manner. I also feel that when the movers were unable to move the treadmill, at minimum they should not have charged me for the time they spent trying. Apparently this company does not guarantee its work in any way, the risk is all mine, and I pay whether they succeed or not. I am unhappy, probably will not use this company again, and will recommend that my friends not hire them.