I wanted a moving company to move the big items and the boxes I had packed. I was reassured that the items would be carefully wrapped for transportation. My son's brand-new wood captain's bed has significant dings and scrapes on it after the move. The move took 3 hrs, but since apparently it takes half and hour to get to my house each way (its actually only 15 mins) ... I had to pay an extra HOUR for the drive time. I feel like I got the short end of the good deal, here.