Dale was prompt, courteous, and explained the intricacies of how toilets get clogged and what that means for the issue of replacing it or just unclogging. He started by listening to my earlier effort to get a local plumber to unclog the unit, which only worked for 2 days. He used a flexible video cam on a cable he snaked from outside of the house thru the drainpipe up to the bottom of the toilet. Even I could see the remaining waste material still firmly packed into the outlet. He did manage to auger sufficient material to let the toilet flush normally, but I was convinced by then to have the 30+ year-old toilet replaced. He will return tomorrow to install the new toilet, and I will then have one less crisis on my hands. My highest recommendation for professionalism to Dale and the Appleton Campbell team.
Bill Pratt