This gentleman was very nice and polite and fixed our kitchen junk drawer, however when I asked him to install hooks into the lanai wall above sliding glass doors, he suggested that 3m hooks would be better well when I told him I preferred to have hooks DRILLED into wall permanently, he said it would take too much trouble and put on the 3M hooks which he said would stay up - ..maybe because I know that I have done this before and found out that they DO NOT stay up ..is why he should have listened to me and done what I requested in the first place. The hooks do not stay up in the lanai on the textured painted cement wall..go figure! I called the Company back and was told he was busy a town away from me and they would get back in touch..I waited a few hours, no call - so I called another service. When I called Handyman company back to tell them I have another person coming..they said they would guarantee this job and asked me if I minded holding on phone ...I waited and waited and waited....this is no way to treat a customer! Sorry!