I own a four family building and I had a problem with rats. I have used Bugs are Gone Exterminating on several occasions and they come out right away. I spoke with the owner when I called and he was very nice. He sent a crew out to investigate. The crew was very professional and thorough. They investigated and go to the root of the problem. I was informed of the root of the problem and given helpful suggestions. The resolved the issue quickly and effectively.