At the very last minute when the wiring on my door snapped, I turned to the orange sticker on my garage wall and was promptly taken care of, despite the time being after 5:00. The dispatcher immediately called Grant and he came out by 6:30 and worked until 9:30. A consummate professional in every way, we now have a repair that should last for up to 10 years! My second time using O'Brien and once again VERY satisfied!