About 3 years ago Climate Magic installed a new AC unit in our home. I have been completely satisfied with the performance of the unit and the service. However, when the unit was installed a back door had to be removed, and when it was replaced, the lock on the door did not work properly. I called Gary Mulhollen, the general manager, and he did not hesitate to send someone to fix the problem even though it was over 3 years ago that the AC unit was installed! If you want a good product, excellent service, and a company you can trust, choose Climate Magic.