Yesterday you dispatched Kenny to repair a plumbing leak at my home.

The manner in which he undertook the work was so unusual that I feel compelled to express my appreciation.

Kenny explored all the areas surrounding the problem, prepared the work space to receive debris, kept me informed periodically of both the cost of the parts he was going to replace and his overall progress on the repairs. His manner was reassuring and professional. Both my wife and I remarked on his friendliness and the diligence with which he focused on his work. He departed with all areas he worked in looking spotless.

If you ever have a need to assign someone to represent your company, Kenny would be the ideal candidate. He well deserves the admiration he earned from my wife and me and the respect we have for your company.