Had Ryan over my house to fix a leak. He was a gentleman, caring and understanding to my needs. He made a few recommendations and let me choose what I needed. No hidden costs or finding more problems as he was working. They had an evaluation fee, but if I went with the job he would waive the fee. Last Plumber I had charged me for a trip charge of $59 then it was $130hour plus parts? I wasn't told this over the phone when I talked to him, so I asked him to leave he became very forceful and wanted his trip charge. I refused to pay. Benjamin was straight forward on the phone told me about the fee upfront and Ryan was straight forward with his pricing options. What I like is that Benjamin Franklin gave me a guarantee on his work for over 5 years. The price was the price, no added fees at the end. Benjamin Franklin Plumbing gets an A+ in my book.