Satisfied with TRUGREEN's response to my concerns about my lawns appearance.
The service rep Ray who performed fertilizing application to my lawn on 25 Oct 2018 was very receptive to my concerns about my lawns appearance. HE RATES A 10 IN MY BOOK
After our discussion he encouraged me to contact the TRUGREEN service department to re-schedule the aeration and seeding. He also assisted in my discussion with the service rep and agreed with my assessment. Ray is a true professional!
In my opinion the aeration/seeding was performed too early in late August and should have been performed in late Sept/early Oct. I am pleased TRUGREEN is willing to accept the responsibility and perform rework to improve my lawn's appearance.
Please pass my sincere thanks to Ray. Never got his last name.