Business Description:
Quality & Customer Satisfaction are Our Top Priorities. John Baethke & Son Plumbing provides fast, reliable, and guaranteed service for all of your plumbing needs.
5 32 reviews
Categories
plumbers & sewer repair
John Baethke & Son Plumbing
3511 N Cicero Ave, Chicago, IL 60641, USA
(773) 276-5430
http://www.baethkeplumbing.com

Service

Will Recommend

Professionalism

Mr. .

Chicago, IL
John Baethke & Son Plumbing

We spent a lot of money, and the problem wasn't fixed.

We had three things needing to be fixed. One bath tub's faucets were fixed perfectly. After a valve was replaced on a toilet,it worked only marginally better than before they came. Part of the problem with the toilet was a water pressure issue that was never looked into. The more expensive replacement of parts was the only thing done. A second bath tubs' faucets leaked, so the stems were replaced. But after the work was completed, the leak was worse than before they came. Along with the leak from the faucet that was never stopped, water was leaking from somwhere through the floor into the basement. They came back the next day, but were still unable to resolve the problem. We got a second opinion, and the leaks were stopped at a very small fraction of the cost paid to Baethke.

comments

The way Lawrence felt was very unfortunate and I called him right away. In the past Lawrence has always been very happy with our service and on this particular account we let him down. We were working on all old, very old fixtures and we had success on the toilet and one of the tubs. The second tub repair did not go well and initially it leaked worse than before we started. We came out again and at no additional charge spent some time and made it much better but still it was not able to be fixed 100% due to the years of damage caused by the water leaking. The last issue was a leak into the basement from the first floor tub drain. We unfortunatly did not bring this to Lawrences attention and rightly so he felt that we were not as thourough as we should have been. Our plumber should have made note of the cause of this leak and given Lawrence options for the repair, instead the plumber left it in Lawrences hands to ask us instead. That is not professional and I appologized to Lawrence for that lapse of judgement on our part. We hope that we can have the opportunity to work with Lawrence again in the future should another plumbing issue arise, Lawrence agreed that we could have that opportunity.

 John Baethke & Son Plumbing commented on 07/06/2010
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