I wandered in the Abbey Carpet & Floor store one day out of curiosity. I'm not exactly sure what his name was, but a man came up and explained things to me. I was asking a lot of questions! He was so helpful. I decided I would go back one day. Well, my husband and I ended up back there, ordering a carpet! The whole experience was very good. There was never any high pressure or anything like that. I'd surely go back to Abbey of Puyallup if I had to order more carpets.