Overall, I've been very happy with Hometown. I bought a microwave from them about seven years ago and it's still working perfectly. I also bought a refrigerator and a dishwasher from them and I have been having some problems with the dishwasher but it's nothing they can't come out and fix. If you call the repairman, he'll be there the same day you call. I've only had to call him once. We've been satisfied with everything we bought from there.