comments

Element Moving and Storage reviewed all of the paperwork associated with the professional move we performed for this customer. This was a local move. The delivery receipt was signed clear, no damages noted. The move took place on 3/7/14. It is now June and we have not, to this date, received a request for a claim form or any communication from the customer stating that they were displeased the services provided. Typically, when a move is completed and the shipper notices a scratch or damage to their furniture, they call immediately. We would have appreciated the opportunity to address any concerns that the shipper had. TXDOT requires that any claim for damages or losses on a local move, be filed with the carrier in writing within 90 days of the delivery. Since that time has elapsed we are unable to accept a claim now. The 90 day time frame affords the customer time to unpack and submit a claim if they need to. The 90 day time frame also helps to protect carriers from having fraudulent and erroneous claims placed on them. The shipper was given the brochure "Your Rights and Responsibilities When You Move in the Texas. This very helpful brochure also details what the shipper should do in case of a problem/loss or damage to their goods. Element Moving and Storage provides this brochure for every move.

Element Moving and Storage commented on 06/11/2014