They all introduced themselves to me as they walked in, the driver walked through with me and went over everything. I will say this, the driver was the slowest and worked the least. The other two, really busted their rumps! They could have been a little more careful with my belongings. There was a little damage I said on my dressers and table end also my coffee table. Calling that in for a claim would be a waste of my time. All in all a quick and easy experience. I would use them again. They also finished much earlier then quoted, which I knew they would.