I was a repeat customer. I moved in 2010 and again this year (July). I was so pleased with their service last time, I called them again. What a disappointment! Last year, I moved from a house to an apartment and had to make another stop. That move took 2 1/2 hours. This time, I had less to move, no additional stops, and I had moved my boxes onto the patio, as to speed up the process. They arrived an hour late and it took them 6 1/2 hours to move me!The drivers were rude, crude, and very inappropriate to me and my mom. In fact, one of the drivers was fired!!! They left a mark on my wall and that issue took 2 1/2 months to resolve, only after I had submitted a claim and made numerous phone calls and left countless messages trying to resolve this issue. The drivers made it clear, they did not have plans that night and I found them smoking in their truck on numerous occassions. They were many times, they went MIA. The manager did adjuct my bill, only after numerous phone calls and heated discussions. I was very displeased with their service and I will never hire them again!!!