This was my first time working with a moving company. I called all around Omaha, and went with Patt's because their hourly rate was the lowest. I got an informal quote on the phone, that it would take about two hours to move my bedroom set, and living room set. (two rooms) It ended up taking the two boys nearly six hours to move my two rooms - no more than two miles. The two young men were very nice and polite, and easy to work with. However, they were both quite young and inexperienced, and were fairly unprofessional with their blue jeans, piercings, tattoos and ball caps on. They held open my front door and the door to the apartments with quarters and dimes - causing huge divets in the wood - instead of appropriately propping the doors open. They didn't move the first piece of furniture until twenty minutes after their arrival - and seemed to work very slow at loading the furniture onto their truck. Once we arrived at the new place they picked their speed up quite a bit more. When they moved my couch out of my place - they scratched the door in numerous spots, and my desk, book case, dresser and nigh stand all have chips and one scratch from this move. We were prepared to pay for two hours (as told to us on the phone) - and would've been okay paying for 3 to maybe even 4. But we were dumbfounded when we were being charged close to six hundred dollars (instead of the 180 we were expecting). I called the main number and spoke with a manager the following day - who said he would call me back upon further investigation (and didn't). I called again a few days later and he told me there was nothing they could do. They weren't even willing take an hour off our bill for the giant difference in price. I would not recommend this company to anyone for moving - they may be the cheapest, but I am willing to bet that a more professional company with experienced movers would get it done in half the time (saving you money in the end). Also, customer service means a lot to me when using various companies for services - and this one was not willing to take responsibility, or try and meet us half way. They went with "our movers say they did as best they could" and they wouldn't budge in any way - to me that is poor customer service. He was very cold, didn't call us back, and didn't seem to care that we felt misled, overcharged and were unhappy with our experience. He just wanted his money - and to get off the phone with me as soon as he could, regardless with how unhappy we were with the move.

**Update** Back in March when we moved, I posted the above post. I expected that to be the end of things. However, in early September I received a phone call from the new customer service manager. He told me they wanted to make amends - If I removed my above post from their website he offered to pay us back for about an hour and a half of service. We felt really good about that - and were happy that someone took the time to reach out to us and make things better.

I removed my post - and after a week and a half I called, because I hadn't received the promised check in the mail. I called a second time a week later, a third time two days later, a fourth time, an additional week later, and my fifth and final call was just three days later. I left one message on a machine - and the other four were picked up by a gentleman who sounded more and more dumbfounded each time I left a message with him - astounded that the customer service manager never returned my call. The last two times I spoke with this man he promised and assured me he would get the customer service manager my information and that he WOULD call me back as soon as possible...

He was not as surprised as I am. It is more than a month later - I have not received a single call back from this person, nor do I have the promised check. Therefore I decided to re-post my experiences.

*Please do not use this moving company.