As a former customer service trainer...I know the importance to synchronize a team. May I add you have exceeded my expectations. David's introduction to assure the job will get done was reassuring ..Willie's personal touch of treating me like part of the family was so rewarding and pleasant...and then the follow up of Ty was the golden seal.

Now that you have shared your success methods with me ...when is the book being written on how to treat a customer like a million even though they spend a modest price...ahhhh a little humor with lots of reality behind it. Excellent teamwork effort.