We own a family/"rental" home in Napa town that had become run-down through lack of proper maintenance. I shopped on-line and made a couple on inquiries and picked NVHI. I asked that it be inspected as though I were a potential buyer and I asked for recommendations for fixes and sequencing. Beyond my expectations, for sure. Good communications, easy-to-understand report including fotos, and good bang for the buck. Very professional, I'd say.