Did not meet expectations on service
Took a Subaru WRX in to be fixed. After the diagnostic test they said that it needed new spark plugs and that it would take 2 1/2 hours to complete. Got the car back and was charge the 2 + hours plus the diagnostic fee along with 4 plugs and an air filter. The next morning the car was worse than when brought in. Although always cordial, they said they could take a look at it, but once again they would charge me for all the labor cost. They did not guarantee this issue. Took it somewhere else and the diagnostic to fixing the problem took less than 20 minutes start to finish. Bavarian said they have standard hours that it takes to fix a certain problem and that is what they go by. Excessive hours to fix a problem.
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