It was my first time using Airport Express of St. Augustine. I looked them up on their website and also another hotel recommended them to me. They picked me up from the mall while I was doing a tour and they took me back and forth so everything was okay. I spoke to a guy named Charlie and really appreciated the help. It was great, I got a lot of insight on things to do. I was impressed by the cleanliness of the vehicle and how flexible they were.