When Rapid Plumbing came in, I felt very comfortable with them. That's often not the case when you have someone around your home. One was a regular worker, and the other was a trainee. They were both very pleasant and sure to explain everything they did. They also cleaned up after themselves, so I didn't have a mess in my home. That's unusual for a plumbing service! After they left, I called the company to say how satisfied I was with everything.