I found the experience very unprofessional and crafty. Apparently a plumber's most important job is to be a crook especially with seniors. Technician wanted to charge $500 to clear a drain that he said would take two to three hours. Well, after 45 minutes, the drain was cleared. I paid him far less and the lead tech complained profusely...giving me all sorts of reasons why I should pay him more. Additionally, they walked thru my entire house with dirty feet before I noticed. Then they put on their blue slippers. Found black debris, dirt and hopefully not sewer matter on my tile floors. . Had to spend hours washing the floors, and vacuuming the runners. I was appalled when he followed me into my office which was on opposite end of house from the plumbing issue.