This service was outstanding in every way, from the live person taking my phone call and answering all my questions to the on-time arrival of my technician (no 4 hour time window, but an exact time!). Everything went smoothly and my technician arrived in a company uniform and a company van and was a total professional and was able to come up with a creative fix to a plumbing problem I've had multiple plumbers attempt and fail to solve.
Now I'm actually thinking of hiring them to renovate my bathroom. My time off from work is precious, so finding a service person who can show up on time without giving you some ridiculous half day time window is worth a few extra dollars.