So my name is Nickeisha Dacosta and I called empire up to rent a 15 seater van for my daughter birthday to take her and her friends to the Poconos after I finish speaking with the customer service agent he sent me a quote that state I got 150 miles for the day I tried to call them back but it was closed for the day and I make the reservation on the Friday so I called them the monday morning the rep was very aggressive and mind you he never mentioned mileage on our conversation so I ask the cancel the rep told me I have to call back and speak to the person who originally made the reservation because there is no supervisor available to speak with me on a Monday morning so I called back on Tuesday the rep that booked my trip got so mad and hang up the phone on me I won't be picking up any rental from you guys and I have yet to receive a call back and I called and left numerous messages that not how you do business and I have all my records even the telephone conversation between us I will be disputing the charge with my credit card company you guys are horrible and I will leave another review if I don't get my refund you guys need to be put out a business...