After paying this company $1500 dollars for a maintenance plan and repairs I was told that I needed two parts in order to get my unit back up to spec. I called to get the two part numbers and was told that I would need to speak to a manager, so I waited until the next day. Today I received the most unprofessional business call I've ever experienced. I was told by a "member of management" that he was too busy and would not provide me with the part numbers. After he stuck his foot in his mouth, he was then not even man enough to tell me his name. I'm a teacher, not a wealthy man, I paid them for the services they provided and I'm just trying to save some money on the additional work. I would not recommend their service, and will now go out of my way to discourage any of my co-workers and families of my students from doing business with Alaskan Air Conditioning.