Business Description:
Locally owned and operated. Our Services include Residential Air Conditioning & heating repair and installation along with Commercial Kitchen Ventilation.
5 927 reviews
Categories
heating & air conditioning
Schmidt Mechanical Group, Inc.
10927 Wye Dr #102, San Antonio, TX 78217, USA
(210) 444-9418
http://www.schmidtmechanical.com

Service

Total Experience

Will Recommend

Christina H.

Boerne, TX
Schmidt Mechanical Group, Inc.

Good and quick response

I tend to be someone who rates people highly, but they did a check for leaks in the roof the first time they came out and found no leaks, and then we come to find out a week and a half later that it's all leaked out again because there was a leak that they didn't protect the first time.

But they did come back out quickly, and they did a good job as far as following up, and I think they credited us for what we paid for in response to the leak they missed. So it was good that they responded so quickly, but not good that they missed it the first time. It ended up being a lot more hassle, more heat in the house, that kind of thing. But in the end they did a good job fixing it.

comments

8/2/14 – Christina – Thank you for bringing this situation to my attention. First and foremast, I would like to apologize for any inconvenience we may have caused you. We strive for top notch customer service and it upsets me my team did not find the issue the 1st time. We ask every customer for a review, positive or negative and my team uses the information to better the level of service we deliver to each and every customer. Please feel free to call me any time if you have any additional issues or concerns. We greatly appreciate the feedback and thank you so much for your business. Keith Schmidt President 210-444-9418 info@schmidtmechanical.com

 Schmidt Mechanical Group, Inc. commented on 09/30/2014
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