My experience was very good. I have a BMW 535i and I brought them in for lubrication and rear brakes. I walked in and they were very accommodating. They went right to work on the car and had it ready when they said it would. It was cleaned up and the work that they did was good. They were very inexpensive. The repair shop is about 25 miles from me, but I plan to use them again in the future. If you have a BMW take it there instead of Las Vegas. It was considerably less expensive.