Honest, accommodating, personalized service.
I have been using LAD'S Autopro for many years now because of their personalized service and quick response. I will often phone them and describe a noise that my car is making, and they always fit me in. They are very accommodating and they also stay on top of all of the new technology.
LAD'S has done both maintenance and repair work for me on multiple cars. Whenever I have had to bring a car back to resolve an issue, they fix it up right away at no extra charge, as long as they do not need parts. They always try to correct the issue without parts and, if they do need parts, they only charge you for that and nothing else. They are honest and fair, never pushing you to do unnecessary work. They will tell you what is priority so that you know what needs to be done and what can wait.