I had to replace a transmission in a 2003 Audi A4 and had been told that it would be nearly impossible to find a transmission for this car unless I went to a dealer. My father contacted Waterloo Transmission and explained to Karen the problems we were facing. She immediately put him in touch with the District Manager named Jim. Jim went out of his way to find what we needed and explain the exorbitant cost of replacing the transmission so that we were able to make an informed decision. Due the low mileage (less than 57,000) and condition of the car we decided to replace the transmission. Jim and all of the crew at Waterloo Transimission in Akron were fantastic and I will (and have already) tell everybody thatI know that if they ever a need any transmission work, call Waterloo. Thank you Jim (and Karen) for everything you did to assist with this difficult task.