My Father-in-Law recently moved to VA from AZ and was having issues with his hearing aid. I chose Ascent for the convenience and I was pleasantly surprised by the service we received as soon as we arrived. He has an off brand device that is not is not sold in this area, but Amy took the time to modify it to fit his needs. I appreciate her kind and caring demeanor in spending time and explaining things to my Father-in-Law. After we left he said he had thought it worked well before but now he hears better than ever. We will be back for all of his hearing needs. Thank you!