I called AJ Air & Heat when my air conditioning unit broke. The technician came out to analyze the problem and explained the status of the situation. He was very understanding of where I stood and told me what to expect in the short and long term--how long the unit was likely to last and when I would need to fix it later down the line. He told me the cost of the repair upfront and the price was reasonable. Once I approved the repair he fixed the unit and I've had no problems since then.

In the past other people have taken a long time to figure out what the problem is and try to put on additional costs for things that I don't really need. The technician from AJ Air & Heat was very knowledgeable and got straight to the problem. He didn't try to up-sell me.