I put off getting my carpet cleaned because of a bad experience I had previously with a national carpet cleaning chain. I am so glad I heard about Carr's Rug Cleaning. Bob Carr and all of his staff were exceptional. They were professional from the first phone call. They were friendly, polite, and knowledgeable. They gave advice beyond what they came to do, answered questions I had without making me feel stupid, offered discounts when applicable, and custom tailored their advice based on how we had taken care of our carpet. I wish all service companies would be this trustworthy and easy to work with. A very positive experience!