Dwain arrived promptly as scheduled, friendly - personable, very professional; quickly got to the business at hand, took a quick tour to see which rooms/carpets would be cleaned, then measured each room, gave me the costs - including service options and what each entailed, also advised me of potential problem areas in high foot traffic areas. Upon my confirmation, he told me approximate time it would take, got to work and finished the job most satisfactorily. At the conclusion I paid him, and he reviewed Carr's cleaning guarantees, gave me a complimentary spot cleaning solution (or, rather, it was included as part of their service) advised me on use of the rooms/carpets (drying time, vacuum restriction suggestions, etc.) then went on his way.