I wanted nothing more than to give Royal Gate an excellent rating. I love my car... but I was completely shocked and disappointed with with the quality of service I got from the staff during/after purchasing my car. I live in St Louis and was purchasing this vehicle in IL to save some $ on the sales tax. It wasn't until I had filled out all of the paperwork and signed the contract that they informed me that St. Louis City has to pay 7 sales tax while the county only had to pay 4. So that cost me $700 right there that I thought I was saving. Then after being asked for proof of my address, I faxed it in promptly, then again the next day when they lost it, and again the following day. The last time I said, "if you don't get this CALL ME." I didn't hear from them again so I assumed all was well... until I went to get my plates 2 weeks later and found out they hadn't sent me the title application needed to get my plates. After driving 35 minutes over there to get the form, I was told they had lost my proof of address AGAIN and that they couldn't give me my title app until they had that. So when I expressed my angst at having to drive back home 35 minutes to get a piece of mail THAT THEY LOST, Rock offered to pay for my gas. When I returned with the mail, I got my title app (4 hours after my original attempt to get my plates) and when I asked for the gas he promised, the response was "who told you that?" I responded, "you did." I was handed a $10 bill and told "thats out of my pocket so...." Needless to say I will not be purchasing a vehicle from here again nor will I recommend them to anyone else.