Our experience with Floor Coverings International was okay. At the beginning, they sent out a crew to take out the cement in our flooring and they were a bit careless. They damaged a lot of our furniture and our new door got nicked. I've tried to contact the owner about it but it seems like he is avoiding me. Otherwise, the other crew that installed our hardwood floor did an excellent job and we're very happy with it. We're pleased with the flooring but not so happy about the customer service.