We love iX for the following reasons:
- They build systems to spec, and we sometimes do have somewhat special requests.
- They're very up-front with what they can and cannot do, and what they're willing and not willing to do. (I.e. they voiced concern when we requested a rather convoluted and risky field-upgrade)
- They know the SuperMicro line of hardware very well, and will offer good suggestions for improvement upon our initial requests
- When given rather vague descriptions of what we want, they will come back with good concrete suggestions on what to get
- We have no complaints about support, and it does seem that while others offer "better support options on paper", iX delivers
- iX is always quick to get back to us