Business Description:
Categories
automotive
Charles Automotive
12122 Nebel Street, Rockville, MD 20852, USA
(301) 468-8899

Service

Total Experience

Will Recommend

Jay M.

Bethesda, MD

Charles Automotive

I wish doctor's conducted themselves like these folks

Here's what you won't find here,,, the oh so familiar attempted upsell of add ons like you get a the chain drive thru oil change places.

Here's what you will find,,, candor, honesty, and advance warning of work you should expect/plan for in 6-9-12 months or miles along with a "you don't need to do this now."

Also, everything is explained to you in lay terms so you have understanding around what's wrong and maybe how it may have happened ("some time's w/ new teen drivers, we see the following,,,") so that you are left with a teachable moment when you get home (or threat if you're old school -- appealing!). I wish doctors were even close to this thorough , , , this was I would not have to spend hours self diagnosing and asking probing questions when I get drive by attention/service.

After my mechanic of 25+ years had the nerve to retire, it took me 10 years to find one that I trusted as much.

A great team!