Basically walked in (called ahead but they said come on by same day) and they took me right in. Told me what he thought was going on and what course of action to take (all within a minute of looking at it which means he knows what he is looking at). He went with the easiest route first and it was fixed in 30 minutes. The A/C is still working just fine. Charges for the service are unheard of at the big stores. Please support this place. Very dying breed of store.