They respond to calls and emails right away , I went down to see an English Bulldog of course he had me at hello they went over everything with me showed all history on the dog smooth transaction and I asked if there was anything I needed to know that was not in the medical records they told me omg he is a loud snorer 2 years later lol he vibrates the whole house when he sleeps love him so much thank you!!! Would recommend this kennel thank you the Boisvert Family