We really liked how everything turned out with Abbey Carpet of Ogden. We liked the way everything looked and the overall experience after the fact was good. It was a pretty intrusive process but you know, I think that's what happens with remodels. Duane was always responsive and he works really hard and puts in 110% to please his customers. Actually, one of the things that I said to him at one point is that he needs another one of him. It's too hard to be everywhere and to pleased everyone to the extend that he wants to.
So, I would say that with Abbey I was very happy but with one of their contractors I was not so happy. They were very nice people but the tile guys unfortunately did not make us a priority and I kind of understand their circumstances an they tried hard, but the end result is that I'm not 100% satisfied with their part of the work. It looks OK but it's not as good as it could be. For example, they would come for a portion of the day and then they would go to someone else, so the amount of time that it took would get longer and longer at the end. After everything I didn't want them here, even though they were nice guys.
So, Duane ended up doing some of the fixing at the end that needed to be done, instead of them doing it. I know that remodeling ends up taking a long time and probably longer than everyone thinks, so I know that I need to be patient with all of that. Other than the tile, I probably would have given them a 5 for everything. That's the only downside, if the grout would have been deeper, we would have been totally satisfied.