My daughter who is a student at UW had a problem with her Jeep Grand Cheroke over the Labor Day weekend. Since we live in Colorado I was not much help other than making suggestions where she should go. Her first stop was a chain store who told her it was "more than just a dead battery" and she "had other problems". Luckily, I searched the web and found Terry's. Being a NAPA Autocare Store (along with the fact they were close to her apartment) I suggested she wait until after the weekend and call. I received a call from her a few days later, excited that they had quickly solved the problem. From a dad's perspective, I appreciate a business that is so ethical and professional that I can trust sending my daughter their way without worrying about her being taken advantage of. Thanks Terry's!