Business Description:
Area Rugs, Carpet, Hardwood, Laminate, Resilient / Vinyl, Tile and Stone.
5 206 reviews
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Categories
Flooring
Mars Carpets/ Abbey Floors
1737 Orange Tree Ln, Redlands, CA 92374, USA
(909) 792-7022
http://redlands.abbeycarpet.com

Service

Total Experience

Will Recommend

Troy M.

Mentone, CA
Mars Carpets/ Abbey Floors

Dissatisfied

The crew from Mars Capet and Flooring did their job however they stretched the carpet and forced us to pay extra for it. After they had finished the entire work there were some air bubbles that could be felt when stepping on it and they almost did not want to come back and fix it. Also, behind the stove the carpet was also terribly placed, so overall I was just frustrated with their lack of expertise in putting down something as simple as carpet.

comments

There are many conflicts in this review that are inconsistent with the actual job performed. The customer purchased vinyl to be installed in their kitchen and when scheduling the installation they asked if our installers would do some extra work stretching their existing carpet. The customer was told there would be an additional charge for the work due to the crew and they agreed to it.
After the vinyl installation was complete some air bubbles were discovered underneath the vinyl which is not uncommon. When we were informed the installer returned within a day or two as his schedule allowed and remedied the problem.
As far as carpet behind the stove we have no idea what that is about as we never moved the stove and our installation job in the kitchen was vinyl not carpet.

 Mars Carpets/ Abbey Floors commented on 01/10/2014
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